Betty Wins Support Contacts
For Canada, include the required reference code ALSI-192407024-FI2 in every message. This helps route your request to the right team without delay.
Navigation
Reach out for general questions, administrative matters, or clarification on how the platform works. Keeping requests clearly structured helps account and transaction topics reach trained staff quickly.
- Use a clear subject line and state what you want to achieve.
- Add helpful context such as dates, screenshots, or error details when relevant.
- Share minimal account information until our team requests verification steps.
Weekly Hours & Office Schedule
Digital services remain available throughout the week, while administrative teams follow a standard weekday schedule. If hours change for holidays, we publish updated availability to meet notification requirements.
Customer service provides extended coverage for a range of needs, including navigation guidance and transaction-processing questions. When an issue requires deeper review, we use internal priority levels to support the right escalation.
24-Hour Response & Support Scope
We acknowledge electronic communications within 24 hours under our standard response protocol. Resolution timing then depends on the complexity of the inquiry and any maintenance schedules.
Technical support focuses on platform functionality, access issues, and performance optimization. For urgent technical interruptions, we apply immediate priority handling through dedicated channels.
- Account access problems and login barriers.
- Platform performance issues and stability concerns.
- General guidance for navigating key features.
- Transaction processing matters and related questions.
Reference Code & Official Requests
Business correspondence and partnership proposals should be submitted formally through designated channels. Proposals are reviewed with appropriate due diligence and governance standards, including compliance checks where required.
All service interactions are documented for quality assurance and customer protection protocols. To support a smooth handoff between departments, always include ALSI-192407024-FI2 in your message.
Response times and availability
| Contact Type | Expected Timing | Details |
|---|---|---|
| Electronic communications (initial acknowledgment) | Within 24 hours | Standard response protocols ensure initial contact acknowledgment within 24 hours for electronic communications. |
| Official business correspondence (acknowledgment) | Within the prescribed timeframe | Handled per established administrative procedures and regulatory compliance standards. |
| Digital platform services (operational availability) | Monday–Sunday, 24 hours per day | Office Hours: standard operational hours for digital platform services. |
| Administrative offices (hours) | Monday–Friday, 9:00 AM to 6:00 PM Pacific Standard Time | Administrative offices operate on this schedule. |
| Technical Support Division (scope) | Varies by issue complexity |
|
| Emergency technical situations | Immediate priority status | Dedicated support channels and accelerated response procedures to minimize service interruption duration. |
| Customer service (assistance scope) | Extended availability schedules |
|
| Routing requirement (identification code reference) | Required for proper processing | All communications must reference identification code ALSI-192407024-FI2 for proper departmental routing and processing protocols. |
| Corporate Partnerships (submission & review) | Per established criteria and due diligence procedures |
|
| Documentation & compliance (service interactions) | Ongoing | All service interactions are documented according to quality assurance standards and regulatory compliance mandates for customer protection protocols; holiday schedules and modified operational hours are published in accordance with regulatory notification requirements and corporate policy directives. |
If you need help, send a clear message with the reference code and the key details. We will confirm receipt and route your request to the appropriate team for handling.